What can be returned?

We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept return orders within 30 days after your purchase for a full refund under the following condition:

• Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.
• Products on sale cannot be returned once purchased.
• We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.
• Any bundles or packs must be returned in full and under the above condition for a full refund.

How can I return my items?

Please email us at support ✉ customerservice@dobreva.com with your order number and the reason for return. We will respond to you within 2 business days with the return shipping address.

• The customer is responsible for the shipping costs, customs, taxes and all the other fees of returning the product to us.
• Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.

How can I exchange my items?

Our site does not offer an exchange policy, please submit a new order for your new items.

When will I receive the money for my return?

Please allow 2-4 business days to process the return once it’s received. We will refund the price of the merchandise including any taxes you were charged upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Why didn't my discount code work?

There are many reasons a discount code may not work: it may be expired; you may have used the discount code previously; or there may be another discount code already applied to your cart (only one discount code can be used per order). For further assistance, contact Customer Care at ✉ customerservice@dobreva.com.

Can I use more than one discount code on my order?

Only one discount code can be used per order. Items marked down and “on sale” can be purchased with an additional discount code. Some exclusions apply; certain products may be ineligible for discounts.

How Can I change or cancel my order?

Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can send an email to ✉ customerservice@dobreva.com to check the status of your order.

Why am I being charged an "International Fee"

The bank of our receiving account is located in Hong Kong. This means that some banks charge international conversion fees. This rate depends on your bank. And this fee is paid to your bank, we do not charge any fees other than product costs, shipping costs(if have) and taxes.

Which payment methods can I use?

We accept major credit and debit cards, Paypal, Apple Pay, Shop Pay and Google Pay.